Faq
Orders
Can I make modifications to my order after it's paid?
Once an order has been confirmed, it can't be modified or adjusted. Please contact our support team to further assist.
I entered the wrong address, can I change it?
Address updates can be requested, but are not guaranteed. Please review your all information before checking out.
How do I know if my order is confirmed?
If you do not receive a shipping confirmation email within 2 business days of placing your order (excluding pre-orders, please see below), please don't hesitate to contact us at support@earlscollection.com
When will my order dispatch?
Orders are typically dispatched within 2 business days. Once your order ships, you will receive an email notification containing your tracking information. This allows you to monitor the progress of your delivery. Please be aware that pre-order items have the timeframes for shipment on the product page.
When will my order deliver?
Please refer to our shipping page for timelines. Our shipping times are estimated guides only. Please understand that these are approximate and may vary depending on various factors.
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Returns
How can I start a return?
You have up to 14 days upon delivery to return items purchased on earlscollection.com.
Please contact support@earlscollection.com for further steps.
Who pays the customs & import dutites
All import taxes, duties and customs charges are the responsibility of the customer.